Convergence Group

Marketing Operations Manager

Job ID
# of Openings
Commercial Operations


Seeking Marketing Operations Manager with strong digital tactics background for international client in NJ!


  • Manage day-to-day multi-channel tactics from kick-off to delivery. Multi-channel tactics include but are not limited to: websites, mobile, email, Interactive Visual Aid, direct mail, and others in accordance with client's multi-channel standards and roadmap. The strongest emphasis is on projects that are digital in nature.
  • Accountable for the management of the development, testing and launch phases of all projects. 
  • Responsible and accountable to coordinate status meeting(s), track project deliverables, obtain cost estimates and timing, review SOWs, gather status updates from project stakeholders, identify project issues and meet launch dates.
  • Partner with internal groups and external agencies to develop an implementation plan for delivery of the multi-channel tactics based off the approved creative brief
  • Coordinate and lead the activities between Internal (Channel Integration Hub, IT,  Client Studio, Hubs, Marketing Ops) and external (vendors, agency partners) partners as appropriate in facilitating the delivery of multi-channel tactics.
  • Update the “project tracker”, a centralized project management system, with the projects’ key milestone dates. 
  • Produce reports to run status meetings and to facilitate HUB/Brand discussions
  • Build and maintain subject matter expertise on the implementation of multi-channel tactics 
  • Responsible for identifying process improvement to existing processes within the Marketing Operations functional area 
  • Provide input into client multi-channel standards
  • Identify and implement innovation opportunities within the Marketing Operations functional areas


  • At least 3-5 years of experience in Marketing Operations
  • Strong digital implementation background
  • Strong understanding of the key steps surrounding a digital implementation 
  • Background working in or with the pharmaceutical industry
  • Ability to navigate complex and continually evolving organizational environments
  • Strong project/program management skills
  • Strong communication/presentation skills


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